Frequently Asked Questions
Q: Can you provide a quotation over the phone?
A: Yes, we believe in offering a completely transparent service, so our honest quotes include no hidden fees. The quote we provide you is the price you will pay.
Q: Should I vacuum the carpet before you arrive?
A: Our team will thoroughly vacuum all areas of carpet to be cleaned. The equipment we use is designed to remove dry dirt and ground in stains.
Q: How do you clean carpets?
A: We use a method which is known commonly as steam cleaning. Our pH balanced hot water extraction equipment is combined with safe cleaning solutions to clean the carpet effectively.
Q: How does the area pricing structure work?
A: In general, the pricing of a single room is based on an area smaller than 250 square feet. There will be an additional charge for larger areas or those which are non-standard in their layouts, such as steps and bathrooms.
Q: How long does the whole process take?
A: Each standard area will take roughly 20 minutes, but this does vary depending on the furniture and the level of soiling.
Q: Will the team move furniture?
A: There is an additional charge for this, but our team will move the furniture to the sides or center of the room to allow the carpets to be cleaned efficiently. We will then place the furniture back in its original position with blocks underneath to protect from staining. We do ask that all electronics and delicate items are removed from the room before we arrive on site.
Q: How long does it take for the carpet to dry?
A: The total drying time will depend on a variety of factors such as humidity, air flow, and temperature. It can take up to 24 hours for some carpets, although rooms with heating or air conditioning can take just 8 hours.
Q: Do you guarantee to remove all stains?
A: Unfortunately, there are some substances which will permanently damage carpets, so we are unable to provide a guarantee. We do always try to determine whether the stains can be removed before starting work and will provide a free re-clean service.
Q: Will carpet cleaning remove fleas, mites or bed bugs?
A: We are not able to guarantee the removal of an infestation, instead we advise our customers to contact a professional extermination company.
Q: Are your services insured?
A: Yes, we have full public liability insurance cover.
Q: How often should my carpets be cleaned?
A: The frequency of carpet cleaning will depend on the level of use in the room, but on average we recommend cleaning every six months.
To find out more about our affordable and professional carpet cleaning service, please contact our friendly team today.